First and most important, Paul, Natalie and all the staff at East Collision inc. are kind, courteous, respectful and above all professional. I was shopping around at other businesses and initially wanted to get a quote on a repair for my Mercedes Benz as soon as I stepped into East Collision, spoke with the staff and saw that they were certified in Mercedes repair I knew it was meant to be and that is a decision I will never regret. Paul and Natalie literally took care of everything! From contacting my insurance to file a claim and setting me up with a rental car, they went above and beyond for me and I will forever be grateful. Paul kept great communication while my car was in the shop, once my car was finished it looked like I just purchased it and drives great! he took care of all the damages and even fixed a few things that weren’t required. If anyone ever needs a repair in NYC, I’d recommend going to East Collision a thousand times over. These are amazing people who truly care and aren’t all about the money. If I could give more than 5 stars I would give them the highest honor, I’m so happy I made the right decision by going to East Collision Inc.